Refund policy
HushVale Clean-Start Promise (30 days)
If your item arrives damaged or fails under normal use within 30 days of delivery, we will replace it or refund you.
How to start a return or replacement
- Email hushvalcos@gmail.com within 30 days of delivery.
- Include your order number and a short description of the issue.
- Photos help us resolve faster (damage, packaging, or the defect).
We reply within one business day on business days.
What we cover
- Arrives damaged or defective
- Fails under normal household use within 30 days
What we do not cover
- Damage from misuse, dropping, or submerging the motor body in water
- Normal wear of brush heads and pads
- Change of mind after the product has been heavily used (we may still help—email us)
Refunds
Approved refunds are returned to the original payment method after we confirm the claim. Replacement ships when stock allows.
Shipping cost on returns
If the item is defective or arrived damaged, we cover reasonable return shipping or arrange a replacement without requiring a return when photos are enough.